http://www.burtongroup.com/Research/DocumentList.aspx?cid=84 (ITIL) IT Infrastructure Library research discusses the ideas and standards that are described in the Information Technology Infrastructure Libary. The research helps organizations understand how they can leverage it effectively. en-us © 2010 Burton Group. All rights reserved http://webstager.tbg.com/Client/Research/Document.aspx?cid=2065 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2065 The IT Infrastructure Library (ITIL) is a set of best practices that has been touted as a cure for what ails IT. Adopting the processes defined by ITIL is supposed to improve IT service management (ITSM) and make IT more “customer focused.” But what exactly does that mean? Given the significant time and expense involved in adopting ITIL, what is the return on the investments made in people, infrastructure, and organizational change? In this management initiative document, Managing Vice President Michael Disabato examines the business value of ITIL and how it can benefit organizations. Management Initiative Mon, 23 Aug 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1970 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1970 A Configuration Management Database (CMDB) is the core of an Information Technology Infrastructure Library (ITIL) implementation, yet many organizations find their CMDB implementations in trouble. Either too much information is captured or not enough of the right information. In this management initiative document, Service Director Michael Disabato covers the basics of CMDBs and provides guidance for their implementation. Management Initiative Thu, 15 Apr 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1799 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1799 Change Management is one of the most important processes any organization will develop. Change Management ensures the stability and security of the infrastructure, which contributes to business continuity. Unauthorized or rushed changes are a significant source of service interruptions and can expose a company to security breaches. In addition, these service interruptions have a negative impact on productivity and a company’s image. In this management initiative document, Vice President and Service Director Michael Disabato explains the basics of the Change Management process. Management Initiative Fri, 15 Jan 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1930 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1930 Despite all the hype surrounding services, a clear definition of “services” eludes many organizations. A Service Portfolio and Service Catalog both list services provided by IT, but each serves a distinct purpose. In this management initiative document, Service Director Michael Disabato discusses the construction of both a Service Portfolio and a Service Catalog and explains the relationship between them and other Information Technology Infrastructure Library (ITIL) processes. Management Initiative Fri, 18 Dec 2009 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1305 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1305 The Information Technology Infrastructure Library (ITIL) version 3 moves this set of best practices from alignment with the business process to integration with business functions at all levels. In this overview, Network and Telecom Strategies Service Director Michael Disabato will discuss the difference between version 2 and version 3, how this affects current ITIL implementations, the impact on an organization, and how these processes relate to Burton Group’s Reference Architecture. Overview Fri, 14 Mar 2008 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=780 http://webstager.tbg.com/Client/Research/Document.aspx?cid=780 The requirement for a proactive service environment that minimizes infrastructure failures is driving the adoption of the Information Technology Infrastructure Library (ITIL) processes. In this overview, Network and Telecom Strategies Service Director Michael Disabato describes the fundamentals of ITIL Service Delivery processes and how they relate to Burton Group’s Reference Architectures. Overview Mon, 05 Dec 2005 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=707 http://webstager.tbg.com/Client/Research/Document.aspx?cid=707 The requirement for a proactive service environment that minimizes infrastructure failures is driving the adoption of the IT Infrastructure Library (ITIL) processes. In this MBP, NTS Service Director Michael Disabato will describe ITIL Fundamentals related to Service Support and how these processes relate to Burton Group’s Reference Architectures. Overview Tue, 25 Oct 2005 01:00:00 GMT