http://www.burtongroup.com/Research/DocumentList.aspx?cid=32 Burton Group Collaboration and Content Strategies (CCS) service helps you understand the planning, application, integration, infrastructure, and governance impacts associated with collaboration and enterprise content management technologies. en-us © 2010 Burton Group. All rights reserved http://webstager.tbg.com/Client/Research/Document.aspx?cid=2027 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2027 IBM LotusLive is IBM’s online version of its communications and collaboration software solutions (i.e., Notes, Sametime, Quickr, and Connections). The packaging and features are different, the licensing is different, and the pricing is different. Given these differences, when does it make sense to use LotusLive, and when does it make sense to stick with the software version? In this assessment, Principal Analyst Bill Pray compares and contrasts the software and LotusLive solutions and offers information for deciding when the enterprise should use LotusLive. Assessment (Comparison Use Case) Wed, 01 Sep 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=2034 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2034 The use of Twitter has exploded in the consumer market. Its popularity has lead to the emergence of similar tools targeting the enterprise. The market is quickly evolving, and Twitter-like capabilities are becoming features in platforms from large and small vendors alike. Implementation options are also evolving to support both on-premises and software-as-a-service (SaaS) environments. In this Reference Architecture template, Principal Analyst Mike Gotta identifies the technological components and services that comprise a micro-blogging site within the enterprise. Template Wed, 25 Aug 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=2077 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2077 The use of Twitter has exploded in the consumer market. Its popularity has led to the emergence of similar tools targeting the enterprise. The market is quickly evolving, and Twitter-like capabilities are becoming features in platforms from large and small vendors alike. However, uncertainty regarding its business value is noticeable. In this assessment, Principal Analyst Mike Gotta examines the evolution of communication tools and how micro-blogging redefines public and group discourse. The implications to the enterprise are less about the technology and more about the organizational agility micro-blogging can enable in terms of communities and social networking. Assessment (Single Instance Use Case) Wed, 18 Aug 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=2029 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2029 Synchronous co-authoring—the ability of products such as Office 2010 and Google Wave to support groups of authors simultaneously editing content—demos well, but when is it really useful? Synchronous co-authoring has been around for many years; is there any reason to believe it will now take off? Is it worth the upgrade to Office 2010, or should alternative solutions be explored? In this assessment, Collaboration and Content Strategies Service Director Craig Roth explains how this class of tools can be used and, more importantly, the challenges involved in obtaining their full benefits. Assessment (Single Instance Use Case) Fri, 06 Aug 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=2031 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2031 Text analytics is maturing as a technology and beginning to deliver substantial return on investment (ROI) in a growing number of application areas. Organizations need to advance their operational maturity as they scale up the use of text analytics or else run the risk of failing to meet rising user expectations and/or making suboptimal investment decisions. In this guidance document, VP Distinguished Analyst and Gartner Fellow Jamie Popkin shows how a program approach to text analytics is a useful risk-management technique. Guidance Fri, 16 Jul 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=2086 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2086 Most enterprises have a heterogeneous IT environment where multiple vendors, applications, and repositories make it difficult to aggregate content and contextually deliver it to end-users. The advent of Enterprise 2.0 has made this challenge even more complex as organizations struggle to manage and leverage new sources of information created by social tools (e.g., blogs, wikis, social networking). Do standards emerging from the consumer market hold the answer? Activity Streams and OpenSocial are two approaches that promise better methods for aggregating and delivering contextual information across application and information silos. In this TeleBriefing, representatives from three key vendors (Atlassian, Socialcast, and Socialtext) implementing these technologies will have a panel discussion about the following critical issues: * What is the standard and why should organizations care? * What solutions do these standards enable? * How mature are these technologies? * What could go wrong? What barriers need to be overcome? TeleBriefing Tue, 13 Jul 2010 14:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=2015 http://webstager.tbg.com/Client/Research/Document.aspx?cid=2015 Productivity suites, at a minimum, contain word-processing, spreadsheet, and presentation applications bundled into a package. As such, they are where information workers spend much of their day. This template, part of the Collaboration and Content Strategies Reference Architecture, describes the component parts of a productivity suite: content, structure, presentation, behavior, templates, application settings, application artifacts, and content artifacts. Template Mon, 21 Jun 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1973 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1973 For many enterprises, the promise of unified communications (UC) remains unrealized. UC aspires to optimize service delivery costs, improve efficiency of communications, and enable more productive collaboration between employees and business partners by merging communications and collaboration technologies within the enterprise. In this quick start document, Analyst Bill Pray provides an introduction to UC, including a definition, an illustrative figure, and links to Burton Group resources that can help enterprises gain value from UC. Quick Start Wed, 16 Jun 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1974 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1974 The decentralized, grass-roots nature of many enterprise portal and intranet deployments often results in vague ownership, splinter sites that are noncompliant with enterprise standards, and duplicate investments. Website governance can help by using people, policy, and process to resolve ambiguity, manage short- and long-range goals, and mitigate conflict within an organization. In this update, Collaboration and Content Strategies Service Director Craig Roth adds clarification between governance and management, as well as guidance on how to build cultural tenets into a statement of governance while leaving room for committees to function. Guidance Thu, 03 Jun 2010 01:00:00 GMT http://webstager.tbg.com/Client/Research/Document.aspx?cid=1976 http://webstager.tbg.com/Client/Research/Document.aspx?cid=1976 The Collaboration and Content Strategies Reference Architecture provides guidelines for implementing collaboration and content management technologies. This template update expands the scope of the current Reference Architecture and focuses on desktop search. Template Wed, 26 May 2010 01:00:00 GMT